AEP - OMS Training | erin-delventhal

AEP American Electric Power

Operating Management System Training

Partnered with SME’s, stakeholders, and team members to design and deliver learning modules for newly developed software. Ensured content was both technically accurate and instructionally sound to support learner engagement and knowledge retention.

Client-Centric Learning Solutions: Developed comprehensive training for an Advanced Distribution Management System (ADMS) software, creating highly technical eLearning modules tailored to client-specific workflows and operational goals.
Professional Courseware Enhancement: Conducted a thorough review of existing courseware and performed a client survey to identify learning needs. Used findings to define clear learning objectives, improve course structure and enhance overall instructional quality.

Audience: Grid Operating Engineers and Dispatchers

Responsibilities: Project intake and evaluation, eLearning development, scripting, voice recording, jog aid production, just-in-time training, graphic design, and assessment tool production.

Tools Used: Articulate Storyline, Azure, Teams, Canva, ElevenLabs, Workday, PowerPoint, Excel, and Oracle LMS.

Scope of Work

Confidential Utility Client – ADMS Technical Training Program

The instructional design project for a confidential utility company involved the development of a robust technical training curriculum supporting an Advanced Distribution Management System (ADMS). The ADMS platform enables automation and optimization of the electric distribution grid, including outage restoration, volt/VAR control, peak demand management, and more. Training was developed to support the operational performance of Distribution Dispatchers across multiple real-time scenarios.

Project Objectives

Design a comprehensive training curriculum that supports real-time grid operation functions.
Enhance dispatcher proficiency in handling complex ADMS tools and procedures.
Incorporate a systematic training approach (SAT) aligned with regulatory and operational standards.
Improve dispatcher response through simulated emergency and routine scenarios.

Deliverables

Needs Analysis Report

Identify required dispatcher competencies related to ADMS tools and procedures.
Review prior switching events and lessons learned to inform training content.

Instructional Content

Develop over 100 interactive eLearning modules using Articulate Storyline.
Design simulation-based exercises and knowledge checks.
Write and edit all instructional scripts, totaling over 167,000 characters.
Create scenario-based activities for continuing and emergency preparedness training.
Perform comprehensive Quality Control on 358 modules.

Technology Integration

Ensure all training modules are accessible via the utility's internal LMS.
Implement multi-modal delivery including classroom, virtual, and self-paced formats.
Provide remote access and web conferencing options for distributed learners.

Quality Assurance

Establish review cycles with SMEs and operational leadership.
Maintain alignment with compliance, tagging, and real-time switching protocols.
Conduct testing with dispatch teams to gather feedback and continuously improve module content and delivery.

Documentation and Training Support

Maintain version-controlled training documentation and progress tracking.
Develop reference materials and support guides for new and experienced dispatchers

Timeline

Start Date: July 2024
End Date: April 2025

Project Team

Instructional Designer: Erin Delventhal
Subject Matter Experts: Confidential Utility Dispatch Operations Team and Traning and Development team

Communication Plan

Regular virtual check-ins with project leads and SMEs
Bi-weekly progress updates
Structured feedback channels via internal documentation system

Work Management Process

Content review checkpoints via Azure with training and operations management
Final sign-off required from operations compliance team

Job Aids

Quick Reference Sheets organized into subjects, tasks and management theory
Searchable capabilities integrated into LMS platform